Privacy Policy

1. Introduction

At Brand-Wit ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all information collected through our website, services, and any related marketing or client communications.

2. Information We Collect

We may collect the following types of information:

Personal Information:

● Contact information (name, email address, phone number, business address)

● Billing information (payment card details, billing address)

● Account credentials (usernames, passwords)

● Business information (company name, industry, size, revenue)

● Communications you send to us (inquiries, support requests, feedback)

Usage Information:

● IP address and device identifiers

● Browser type and settings

● Operating system information

● Website usage data (pages visited, time spent, clicks)

● Referral source data

● Campaign performance metrics

● Customer interaction data

Marketing Automation Data:

● Customer databases you provide to us

● Marketing campaign results

● Workflow automation configurations

● User interaction patterns

● Performance analytics

3. How We Collect Information

We collect information through various methods:

Direct Collection:

● Information you provide when filling out forms on our website

● Data you submit when creating an account

● Details you share during consultations or service delivery

● Files and content you upload to our platform

● Communications you have with our team

Automated Collection:

● Cookies and similar tracking technologies

● Web analytics tools (like Google Analytics)

● Marketing automation platforms

● CRM systems

● Social media integrations

● Third-party plugins and tools integrated with our service

From Third Parties:

● Service providers and business partners

● Marketing and data analytics providers

● Social media platforms when you connect them to our services

● Publicly available sources

● Client-provided third-party integrations

4. How We Use Information

We use the information we collect for the following purposes:

Service Delivery:

● To provide and maintain our digital services

● To establish and manage your client account

● To process payments and fulfill orders

● To customize and optimize your experience

● To deliver the specific services you have requested

Business Operations:

● To improve and develop our services

● To analyze usage patterns and trends

● To detect, prevent, and address technical or security issues

● To comply with legal obligations

● To enforce our terms and policies

Communications and Marketing:

● To respond to your inquiries and support requests

● To send administrative information (service updates, changes to policies)

● To provide marketing communications (with your consent where required)

● To offer personalized content and recommendations

● To conduct surveys and collect feedback

We will only process your personal information for these purposes when we have a valid legal basis for doing so, such as your consent, contract performance, legal obligation, or our legitimate business interests.

5. Data Sharing and Disclosure

We may share your information with the following categories of third parties:

Service Providers:

● Hosting and cloud service providers

● Payment processors

● Analytics and data processing services

● Marketing and communication platforms

● Customer support tools

● Professional service providers (legal, accounting)

Business Partners:

● Integration partners who enhance our services

● Co-marketing partners (with your permission)

● Channel partners who help deliver our services

Legal and Compliance:

● Government authorities when required by law

● In response to valid legal processes (court orders, subpoenas)

● To protect our rights, privacy, safety, or property

● In connection with a business transaction (merger, acquisition, sale)

We require all third parties to respect the security of your data and to treat it in accordance with applicable laws. We do not sell your personal information to third parties for monetary consideration.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, however, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

● The length of time we have an ongoing relationship with you

● Our legal obligations under applicable laws

● The statute of limitations for potential legal claims

● Operational necessity and business requirements

When we no longer need to use your personal information, we will either delete it or anonymise it so that it can no longer be associated with you.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

● Access: Request information about the personal data we hold about you

● Correction: Request correction of inaccurate or incomplete data

● Deletion: Request erasure of your personal data in certain circumstances

● Restriction: Request limitations on how we process your data

● Portability: Request transfer of your data to you or a third party

● Objection: Object to processing based on legitimate interests

● Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us and we will respond to your request in accordance with applicable law. Please note that certain exemptions may apply.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. We use the following types of cookies:

Essential Cookies:

● Necessary for the website to function properly

● Cannot be disabled in our systems

Performance/Analytics Cookies:

● Help us understand how visitors interact with our website

● All information collected is aggregated and anonymous

Functionality Cookies:

● Allow the website to remember choices you make

● Provide enhanced, personalized features

Targeting/Marketing Cookies:

● Track you across websites to build a profile of your interests

● Used to deliver relevant advertising

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all features of our website.

10. Third-Party Links

Our website and services may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]